app22's Privacy Policy

1 Introduction & Scope

app22 ("we", "our", "platform") is an online entertainment platform operated for players in Bangladesh. When you visit our website, create an account, or use our services, you are considered to have agreed to this privacy policy.

This policy has been established to ensure the protection of your personal information. We believe that transparency about data is the foundation of a trustworthy relationship. That is why we are clearly stating what information we collect, why we collect it, and how it is used.

2 Information We Collect

app22 collects only the information necessary to provide our services. We collect information from two main sources.

2.1 Information You Provide Directly

• Full name and contact details
• Email address
• Date of birth (for age verification — users under 21 are not eligible to use the platform)
• Mobile number (for transactions via bKash, Nagad, or Rocket)
• Information about your preferred payment method
• Any information provided when contacting customer support

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically. This information is used to ensure the security and performance of the site.

• IP address and device type
• Browser and operating system information
• Login time and session duration
• Log data related to pages visited and clicks
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

app22 uses your information for the following purposes. Each purpose is legitimate and related to improving the quality of our services.

3.1 Account Management

We use the information you provide to create, manage, and verify your account. The identity verification process ensures that only eligible individuals can use the platform.

3.2 Financial Transaction Processing

The necessary information is used to securely complete deposit and withdrawal transactions via bKash, Nagad, and Rocket. Financial information is always stored in encrypted form.

3.3 Customer Support

Necessary information is accessed to enable our 24/7 live chat and email support ([email protected]) team to resolve your issues.

3.4 Service Improvement and Personalisation

By analysing your preferences and usage patterns, we work to improve your experience. This analysis is carried out entirely anonymously.

3.5 Security and Fraud Prevention

Certain information is monitored to ensure platform security, prevent unauthorised access, and detect fraudulent activity.

3.6 Legal Compliance

Specific information may be retained where necessary to meet applicable legal obligations.

4 Data Sharing and Disclosure

app22 never sells your personal information to third parties or transfers it for commercial purposes. However, some information may be shared in the following limited circumstances.

• Payment processors: The minimum information necessary to complete transactions is shared with bKash, Nagad, and Rocket.
• Technology partners: Technology service providers engaged to operate the platform, who work under strict confidentiality agreements.
• Legal authorities: Where required due to legal obligations or by court order.
• Fraud prevention: With relevant authorities where needed to investigate fraudulent or unlawful activity.

5 Data Security Measures

app22 uses industry-standard security technology to protect your information. The following measures have been implemented to ensure a safe and reliable platform.

5.1 SSL Encryption

All data transmission between your browser and our servers on our platform is protected by SSL/TLS encryption. This ensures that all your information travels in encrypted form.

5.2 Server Security

Our server infrastructure is operated to the highest security standards. Only authorised staff have limited access to personal information, and every access is logged.

5.3 Account Security

We use secure password hashing and session management to keep your account safe. If suspicious activity is detected, protective measures are taken automatically.

5.4 Regular Security Reviews

Our security measures are regularly reviewed and updated to ensure protection against new types of threats.

6 Cookies and Tracking Technologies

The app22 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining your login session and running the core functions of the site. These cannot be disabled.
• Functional cookies: Used to remember your preferences and language settings.
• Analytical cookies: Collect site usage statistics, which help us improve our services. This data is anonymous.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect your ability to use some features of the platform.

7 Data Retention Period

app22 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or until legal obligations are met.

• Active account data: for as long as the account remains active
• Financial transaction records: in accordance with applicable legal requirements
• Inactive account data: for a defined period after deactivation
• Customer support communication records: for a limited time after resolution

Once the data retention period ends, information is securely deleted or anonymised.

8 Your Rights

As an app22 user, you have several important rights regarding your own information.

8.1 Right to Access Information

You may request a copy of the information stored about you on app22 at any time. We will fulfil such requests within a reasonable time.

8.2 Right to Correct Information

If your information is incomplete or incorrect, you may have it corrected. Most information can be updated directly in your account settings.

8.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

9 Minors and Age Verification

app22 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect or store information from any minor.

An age verification process is carried out at the time of account registration. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's information is held by us, please contact us promptly.

10 Policy Changes

app22 reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways.

• Posting a clear notice on the site
• Sending a notification to your registered email
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page from time to time.

11 Third-Party Links

The app22 platform may occasionally contain references to third parties. We are not responsible for the privacy practices of those parties. We recommend reading their own privacy policies before using any third-party services.

Of particular note: bKash, Nagad, and Rocket are independent payment platforms with their own separate privacy policies. This policy applies only to app22's direct data processing.

12 International Data Transfers

app22 is operated to serve players in Bangladesh. Our servers and technology infrastructure may be located in various geographical locations. Regardless of where data is processed, we maintain the same standards described in this privacy policy.

For any international data transfers, we ensure that the information is transferred under appropriate safeguards and that the receiving party ensures equivalent privacy protection.